This Privacy Policy explains how Vericellsolutions LLC (“Vericellsolutions,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our website, request a quote or appointment, contact us, or receive device-repair services.
1. Information we collect
Information you provide
- Contact details, such as your name, email address, phone number, and mailing address.
- Appointment and repair details, including device brand/model, reported symptoms, preferred date/time, and notes you submit.
- Transaction details, such as service purchased, amount, payment status, and receipt information. Payment card data should be handled by the selected payment processor and not stored by this website.
- Communications you send by form, email, phone, or other support channel.
Information collected automatically
Our website hosting provider may automatically log basic technical information such as IP address, browser type, device type, pages viewed, and referring page for security and site-operation purposes. This website does not currently use third-party analytics, advertising, or tracking cookies; if that changes, this policy will be updated first.
2. Device data during repair
Our technicians may need limited access to device functions to diagnose and test a repair, for example a camera, speaker, touchscreen, charging system, or network connection. We do not intend to review personal content unrelated to the service. Access credentials you provide (such as a passcode) are used only for the authorized repair and testing, and are not recorded or reused beyond that purpose. You should back up your device and remove highly sensitive information where practical before service.
3. How we use information
- To respond to inquiries, provide quotes, schedule appointments, and deliver repair services.
- To diagnose devices, document authorization, provide status updates, and support warranty claims.
- To process payments, maintain accounting records, and prevent fraud.
- To operate, secure, troubleshoot, and improve the website and customer experience.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
- To send marketing messages only where permitted and with any consent required by law. You may opt out of promotional messages at any time.
4. When we share information
We may share information with service providers that help us operate the business, such as website hosting, appointment scheduling, payment processing, email/SMS delivery, bookkeeping, security, and analytics providers. We may also disclose information if required by law, to protect rights or safety, during a business transaction, or with your direction or consent.
We do not sell or share personal information for money or other valuable consideration.
5. Cookies and similar technologies
The website may use strictly necessary cookies or local storage to support core site functions. It does not currently use analytics, advertising, or other non-essential cookies. If that changes, this policy and any required consent controls will be updated before those tools are enabled.
6. Data retention
We retain information only as long as reasonably necessary for the purposes described above. As a general practice, contact and repair-request information is kept for up to three years after our last interaction with you, unless a longer period is needed for warranty support, tax and accounting records, dispute resolution, or other legal requirements.
7. Security and data loss
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No website, transmission, storage method, or repair process can be guaranteed completely secure. Customers should maintain a current backup before service whenever possible.
8. Your choices and privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to opt out of certain uses. To submit a request, contact us using the details below. We may need to verify your identity and may retain information where permitted or required by law.
9. Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect their personal information through the website. A parent or legal guardian should arrange repairs for a minor.
10. Third-party links and services
Links to maps, payment processors, social platforms, or other third-party services are governed by those providers’ own privacy policies. We are not responsible for their privacy or security practices.
11. Changes to this policy
We may update this policy as our practices or legal requirements change. The revised version will be posted here with a new “last updated” date. Material changes may also be communicated by another appropriate method.
12. Contact us
Vericellsolutions LLC
1801 N.E. 123rd Street, Suite 314, North Miami, Florida 33181
Email: Vericellsolutionsllc@gmail.com
Phone: (945) 350-3216